Educational Technology Services - ETS

Information

408-855-5359
mctechhelp@missioncollege.edu

Classroom Projectors, Screens, Doc Cams, etc
Greg Shaw
408-855-5132
greg.shaw@missioncollege.edu

Student Computers
Robert Guest
robert.guest@missioncollege.edu

Slide Monitors
Dat Nguyen
dat.nguyen@missioncollege.edu

Server Contact
Patrick Ly
Patrick.ly@missioncollege.edu

Mission College Technology Request Process

All technology requests at Mission College must go through this new process. Please follow this link for the PDF file.

 

Educational Technology Services (ETS) Department

Welcome! 

You have arrived at Educational Technology Services department (ETS) at Mission College. At ETS, we support and consult all educational technologies such as computers/servers in classrooms and labs, academic audio/visual, media services and other teaching equipment on campus.

 
Educational Technology Services Support System

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number. All support tickets are documented and reviewed to ensure quality services. A valid email address is required to submit a ticket. 

For reporting problems with an immediate impact on class instruction, contact ETS directly:

  • Educational Tech help number and email address (408-855-5359 and  mctechhelp@wvm.edu) for problems with classroom/lab computers, internet access, and software.
  • Contact Greg Shaw at 408-855-5132  for problems with classroom A/V: projector,  screens, doc cams, etc. 

ETS does not have staff on hand or available during all instructional hours, and cannot guarantee an immediate service response. These numbers are monitored and ETS will respond directly, if staff is on duty.

 

Service Area Outcomes

Tech Labs

SAO 1: Instructors who submit a project (defined as enhancing instructional technology methods to students) work order request will receive an acknowledgement of the request along with request for a project meeting.
SAO 2: Instructors who submit an urgent (defined as any event impeding instruction to students) service call work order request will receive an acknowledgement of the request and responsive action.

Web & Media Services

SAO 1: Mission College employees who submit an urgent (defined as any action requiring immediate resolution) work order request will receive an acknowledgement of the request and responsive action.
SAO 2: Mission College employees who submit a project (defined as activity that requires planning and prioritization) work order request will receive an acknowledgement of the request along with a request for a project meeting.