Welcome Center

Why can’t I view my courses on Canvas?

This usually happens because the instructor has not uploaded coursework yet or has not added you to their roster. First, check your registration to make sure you are officially enrolled in the class. If you recently registered, allow up to 24 hours for the course to sync to your Canvas dashboard.

How can I sign in to Canvas?

Sign in to My Mission Portal using your student email and password. Once signed in, locate the Quick Links bar and select Canvas to access your courses and coursework.

Why am I not able to add classes?

Once the term starts, you can no longer waitlist for or add a class directly through open web registration. Instead, contact the professor for the course to request an add code, which is required to add the class until the census date.

How do I use an add code (especially if on the waitlist)?

Go to the Registration tab in your student portal. If you are currently waitlisted for the class, you must drop the waitlisted course first, then re-enter the class using its CRN. An add-code field will appear where you can enter the code. Click Add, verify that your class status shows as Pending, and click the red Submit button to complete registration. If the add-code tab does not appear, submit an ADD/DROP Form directly to the Admissions Office.

Where is my class located?

Sign in to your portal, select My Schedule, and choose Schedule Details. Under the Buildings section, check the building abbreviation and room number (e.g., SEC, GC, BT, VK). For example, SEC 210 indicates Student Engagement Center, second floor, room 210.

How do I access campus service links inside Canvas?

Log in to My Mission Portal and click Canvas on the Quick Links bar. Once inside Canvas, click Courses on the left navigation menu, then select the course card featuring the book icon labeled Student Services.

Where can I reset my password?

Go to the Mission College website and select My Mission Portal. Before selecting Student Sign-In, click Reset Password (the gray bar in the middle of the screen). Enter your student G-ID number, and a reset link will be sent to your personal email on file to create a new password.

I am a first-time student and cannot sign in. What do I do?

Go to the Mission College website, choose My Mission Portal, and select Get Started to activate your account. Enter your G08 ID number and follow the instructions. A password reset link will be sent to your email to establish your permanent password.

How do I update old information on my account?

Complete the Information Change Form on the Mission College website under Admissions and Records > Student Forms (blue tab on the right side). This form updates details such as your phone number, Social Security number (SSN), email address, and mailing address.

How do I update my Program of Study (major)?

To change or update your major, submit the Program of Study (Major) and Ed Goal Form.

• Go to the Mission College homepage and select Admissions & Aid > Admissions Office.

• Under the blue Student Forms box, look for Student Records: Changes, Records, Requests and select Program of Study (Major) and Ed Goal Form.

  (Note: We recommend meeting with a Counselor first to ensure your selected major aligns with your academic, graduation, and transfer goals.)

How do I know if I qualify for Free Tuition?

To qualify for free tuition under AB 3158, you must live within the college service area. You can check your qualification status directly inside your student portal under AB 3158 Free Tuition or learn more at missioncollege.edu/financial-aid/free.html.

When are my financial aid disbursements?

First Major Disbursement: Scheduled the week before classes start.

Second Major Disbursement: Processed after the 50% mark of the semester.

Subsequent Payments: Processed on a rolling, weekly basis following the first disbursement (with exceptions during holiday breaks and the final week of each month).

(Note: Specific disbursement timing depends on file completion and active enrollment. You can verify your file status directly in your portal or contact Financial Aid in SEC 118 at [email protected].)

How do I activate my BankMobile refund account?

Once you complete a financial aid application and enroll in classes, sign in to your student portal and select Refund Selection. Follow the setup prompts to verify your identity and select your preferred payout method (direct deposit to your existing bank account or an electronic deposit to a BankMobile debit card).

Can I use financial aid or book vouchers to purchase my textbooks?

General Financial Aid (Pell Grant, Cal Grant): Aid funds are disbursed directly to you via your selected BankMobile payout preference rather than applied directly at bookstore checkout. Once the funds deposit, you may use them to purchase course materials through the campus bookstore or any vendor of your choice.

Book Vouchers (Special Programs): Specialized student support programs like EOPS offer dedicated book vouchers. If you are participating in a program that provides vouchers, the program coordinator will provide your eligibility confirmation and direct checkout redemption instructions.

How can I set up the Bank Mobile account?

Log into your MC Student Portal, under Finances and Parking-click on Refund Selection to set you your account.

What number can I contact the Bank Mobile when I did not receive the code to create  account?

Customer Service is 1-866-309-7454

Regarding financial aid, how do I check if I have missing documents?

You can view missing items by logging into your Student Portal, under Finances and Parking. Then click on Financial Aid Forms. You can also visit the financial office in person to inquire.

How do I accept/enroll in the Free Meal Plan?

If you are enrolled in at least 6 in-person credit units (or equivalent noncredit hours) at Mission College or West Valley College, you qualify for the Free Meal Plan. Log in to the Student Portal, select "Meal Plan," review the terms, and click accept. You must complete this one-time opt-in each academic year. Once activated, $50 automatically loads every Monday at 3:00 AM (unused balances do not roll over). Please allow up to 6 hours after opting in for funds to appear.

How can I add my meal card to my digital wallet?

Go to atriumconnect.atriumcampus.com and log in with your campus SSO credentials under Student & Staff Login. Open the menu icon, select Personalize, select Virtual Card Display, and choose Add to Apple Wallet or Add to Google Wallet.

How do I download and use the ThomasToGo app?

Download the Thomas ToGo app from the Apple App Store or Google Play Store. Add your student meal card within the app to use your weekly balance. You can browse menus, order ahead from Mission 75 (or Café Vasona at West Valley), and skip the counter lines by picking up at the designated mobile order station.

How do I order my parking permit?

Sign in to your portal, select Finances and Parking, and click the Parking Permit widget to complete the form. You can choose to have it mailed home or pick it up in person at Admissions.

Can I pick up my parking permit in person?

Yes; you can place your order in person at the Welcome Center and pick up the physical permit from the Admissions Office.

Where can I get my Student ID?

Visit the Information Desk inside the Campus Center, where staff will take your photo and print your physical Student ID card.

How do I order my textbook, and where do I pick it up?

Visit the Mission College website, hover over Academics, and select Bookstore. Log in with your student email, enter your Department, Course Number, and CRN, and place your order. Choose between home delivery or on-campus pickup at the Library.

How can I make an appointment with a counselor?

Schedule an in-person or Zoom meeting through Starfish on your student portal, or make an appointment in person. Walk-in appointments are also available, though booking in advance is recommended.

Where can I find room numbers and locations for student services like Tutoring, Health Services, DSPS, and Basic Needs?

Exact room numbers and contact details for student support offices can be found directly on their individual department webpages on the Mission College website, located toward the bottom of each page.

Where can I borrow a phone charger on campus?

Students who need a phone charger can visit the front circulation desk at the Library for assistance. Additionally, outdoor solar-powered charging stations and study tables are located across campus.